There is a pressing need to set up a nurse-led clinic in general surgery. With surgeries becoming more complex and patient numbers rising, it is crucial to use healthcare resources more effectively. The objectives were to establish nurse led surgical clinic in collaboration with the general surgery department, assess the impact on surgical patient outcomes, evaluate patient satisfaction, and analyse resource utilisation. Participatory action research methodology was employed using mixed methods focused on surgical patients (n=201) in unit-1 of the department of general surgery. Quantitative data was gathered through a self-administered questionnaire on patient satisfaction. Semi-structured interview was conducted to gather qualitative data on the effectiveness of Nurse Led Clinic (SNLC) SNLC to understand their experience. The analysis showed that SNLC services were beneficial to the surgical patients and consistently high in satisfaction rate (96.0%) in outpatient, pre-operative, and post-operative phases of the study. Surgeons expressed complete satisfaction with SNLC across the board. These results demonstrate the potential of SNLC to improve gratifying surgical experiences among surgical patients. SNLCs are crucial for improving surgical care practices and obtaining better patient outcomes as healthcare systems transition to more individualised and effective care models.

Keywords: Nurse-led clinic, Inter-professional collaboration, Patient satisfaction